Data protection act
This is the Apropos privacy statement which applies to the entire website. Any future changes will be posted on this website. We have structured our website so that, in general, you can visit it without identifying yourself or revealing any personal information. If however, you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. We are registered under the Data Protection Act 2018.
We may collect the following information:
- Personal information is required, when submitting an enquiry to us. This includes name, address, telephone numbers, email address.
- Additional contact information may also be required in order to provide you with additional site functionality and further correspondence about our products and services.
- Cookies are used within some of the site for interactive devices.
How do we use the information we gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- To improve our products and services.
- Our representatives may contact you, either by e-mail, phone or mail, as part of our customer care procedures.
- We may periodically send promotional information about new products, special offers or other information, which we think you may find interesting using the contact details, you provided by requesting information from us.
- We may also use your information to contact you for market research purposes occasionally, be it by e-mail, phone or mail.
Are your personal details shared with third parties?
Without your express permission, we will not share your data with any third parties – excepting when in regards to the work you have requested we carry out for you. This may include sending personal information to a third party company to help with the installation of your glass and aluminium design. However, we have taken measurable steps to ensure the same level of data protection is practised by such companies.
If you have not previously objected to us using your personal information for either of these purposes you may change your mind at any time by writing to us at:
Ashton Under Lyne
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
What are cookies and will they harm my computer?
A cookie is a piece of text, which asks permission to be placed on your computer’s hard drive (via your browser). Once agreed, your browser adds that text in a small file. A cookie helps analyse web traffic or helps the use of our online chat facility and interactive devices. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly adhered to. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser (Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies – those files are stored as part of your Internet browser.
How long will we store your data?
We store the information you provide to us (namely; name, phone number, email address and post code, where applicable) for a maximum period of seven (7) years in order to defend against legal claims. This period is the maximum period in which a claim form can be issued and served in respect of contract and tort claims under the Limitation Act 1980 under English law.
When you use our live chat service, we automatically collect the following information: IP address, browser type and operating system. We will also collect your name, phone number, email address and any other information which you provide to us in order to follow up on an enquiry. If your enquiry is dependant on location, we may also need to confirm a postcode.
Transfer and storage of your information
SnapEngage stores your information for 60 days.
Live Chat Cookies
Our live chat service uses functional cookies to allow it to function properly. For further information on these cookies, please see our cookies policy, which is available above. The live chat cookies that may be used are listed below: SnapABugRef Functional – Live Chat (Session) First Party Chat function that tracks the origin and site entry SnapABugVisit Functional – Live Chat (Session) First Party Chat function for the detection of new session SnapABugChatWindow Functional – Live Chat (Session) First Party Chat function that tracks the chat box position and minimize status.
SnapABugChatSession Functional – Live Chat (Session) First Party Chat function for the tracking of chat in progress SnapABugNoProactiveChat Functional – Live Chat (Session) First Party Chat function flag to avoid proactively prompting visitors again
SnapABugChatPoll Functional – Live Chat (Session) First Party Chat function tracking of the chat in progress transcript position
SnapABugChatMessage Functional – Live Chat (Session) First Party Chat function to ensure the message typed by a visitor is persistence across pages
SnapABugChatView Functional – Live Chat (Session) First Party Chat function to check logic handling SnapABugUserEmail Functional – Live Chat (Persistent – 1 year) First Party Chat function for visitor email address used to prepopulate the pre-chat window. This information is scrambled (not readable in plain text) SnapABugBanned Functional – Live Chat (Persistent – 30 days) First Party Chat function tracking whether the visitor is banned for chatting
SnapABugMinimizeStashCookie Functional – Live Chat (Session) First Party Chat function for the detection of new messages while minimized so they persist during navigation.
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: we have a legitimate interest in collecting your IP address, browser information and device to better understand our customers as they access our website and live chat service. We have a legitimate interest in collecting your name, email address, phone number and any additional information you provide in order to be able to respond to your enquiry and messages you submit via our live chat service. We ask for your phone number and email address in case we are unable to reach you on one of those means and to ensure that we are able to respond to your enquiry as quickly and effectively as possible. We ask for your name so that we know who we will be contacting, to allow us to ensure we are contacting the correct person and for legal and evidential purposes so that we can identify what we have said to whom and when.
Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract with you (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: where your message or enquiry relates to our goods and services, we will collect your information in order to enter into a contract with you or take steps to enter into a contract with you. This includes the collection of your name, email address and phone number so we know who we are contracting with and so that we can provide you with the information you need in order to be able to enter into a contract with you.
How Long We Retain Your information Live chat transcripts: we store the information from our live chat service for a maximum period of seven (7) years in order to defend against legal claims. This period is the maximum period in which a claim form can be issued and served in respect of contract and tort claims under the Limitation Act 1980 under English law. Transfers of your information outside the European Economic Area Live chat Information you submit to us by email is transferred outside the EEA and stored on SnapEngage’s servers in the United States of America.
Country of storage: United States of America. This country is not subject to an adequacy decision by the European Commission. Safeguard(s) used: our SnapEngage has self-certified its compliance with the EU-U.S. Privacy Shield which is available https://www.privacyshield.gov/.
The EU-U.S. Privacy Shield is an approved certification mechanism under Article 42 of the General Data Protection Regulation, which is permitted under Article 46(2)(f) of the General Data Protection Regulation. You can access the European Commission decision on the adequacy of the EU-U.S. Privacy Shield https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-p rivacy-shield_en